We respect the privacy of visitors, customers and people who contact Zehlendorf Wash House. This Privacy Notice explains how we handle personal data when you browse our website, enquire, make a booking or otherwise deal with us. We act as the data controller for the information described here. Our contact details are Teltower Damm 43, 14167 Berlin-Zehlendorf, Germany, telephone 030 801 64 28 and email [email protected].
We process personal data in accordance with the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and TTDSG. Personal data means information relating to an identifiable person. We aim to collect only what is relevant, keep it accurate and protect it with proportionate technical and organisational safeguards. This notice applies to our website and direct communications; it does not cover independent websites linked from our pages.
Information you provide may include your name, email address, telephone number, preferred appointment or collection details, the content of your message, service information and records needed to provide what you requested. Where payment is arranged, a payment provider processes card details; we do not intentionally retain full card numbers. We may also keep correspondence, quotes, invoices and service notes.
When you use our site, our server and essential website tools may automatically receive limited technical information such as IP address, browser type, device information, requested pages, date and time, referral source and diagnostic logs. This information helps the site function securely and lets us investigate faults. We do not use it to make automated decisions about you.
Our legal bases depend on the context. We use data to take steps at your request or perform a contract, for our legitimate interests in operating a safe and well-managed local business, to meet legal obligations, and with consent where consent is required. Our legitimate interests include answering enquiries, preventing misuse, maintaining records, improving our services and defending legal claims. You may object to processing based on legitimate interests where the law gives you that right.
We use contact information to respond to your message, arrange and deliver services, communicate about changes, provide receipts, resolve queries and keep appropriate business records. We may send direct marketing only where permitted by law and will give you a simple way to opt out. We do not sell personal data or rent customer lists.
Access to personal data is limited to people and suppliers who need it for the stated purposes and who are subject to confidentiality or contractual data-protection duties. Typical recipients include hosting, email, website support, payment, accounting and professional advisers. We assess suppliers carefully and require appropriate safeguards. We do not routinely transfer data outside the UK/EEA; if an international transfer is necessary, we will use a lawful transfer mechanism and suitable safeguards.
We retain enquiry records for up to 24 months after our last meaningful contact, unless they become part of a customer relationship. Contract, invoice and accounting records are retained for the period required by applicable tax and limitation rules. Technical security logs are normally retained for a shorter period. We review retention and securely delete or anonymise information that is no longer needed.
We use safeguards designed for the nature of the data and risks involved. These include access controls, password protection, encrypted connections where appropriate, regular software updates and procedures for handling suspected incidents. No online service can guarantee absolute security, but we work to prevent unauthorised access, loss, alteration or disclosure. If a personal-data breach creates a reportable risk, we will follow the applicable notification requirements.
Our services are intended for adults arranging ordinary local services. We do not knowingly seek to collect personal data from children through this website. If you believe a child has provided information to us without suitable authority, please contact us so that we can investigate and take appropriate steps. We may need to retain a limited record of a request in order to demonstrate compliance or protect legal rights.
You may have rights to request access to your data, correction of inaccurate data, deletion, restriction of processing, objection to certain processing and, where applicable, portability. Where we rely on consent, you can withdraw it at any time without affecting earlier processing. Rights are not absolute and may be subject to legal conditions. To exercise a right, email us at the address above; we may need reasonable proof of identity and will respond within the applicable statutory period.
If you are unhappy with our response, you may complain to the Berlin Commissioner for Data Protection and Freedom of Information. We would appreciate the chance to address your concern first. We may update this notice when our practices or legal requirements change; the current version will always be available on this page. Last updated: 20 July 2026.